Our Gateshead site is accessible by rail, road, or tram from Newcastle and surrounding areas. The facility is located on Team Valley Trading Estate and is easy to access from the A19 and A1(M). Driving takes around 10 minutes from Newcastle Railway Station.
Gateshead is our largest facility in the North East
Our Gateshead site is perfectly placed to support your team in an emergency. Located only 4 miles away from Newcastle City Centre, this is one of our three workplace recovery sites in the North East. Here we will give you an office space, workstations, telephony, and everything you need to get back to business.
Workplace Recovery features
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260 Seat Capacity
Each seat comes with a PC, Monitor, Keyboard, Mouse, VoIP Phone & Chair.
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Communications
Security 24 x 7 CCTV recording. Access card entry/exit system.
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Security
24 x 7 CCTV recording. Access card entry/exit system.
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Standard service
Four-hour SLA on Invocation, one test day per annum, 150-metre exclusion zone & 10mbps bandwidth
Location
Superb access from road, rail and air.
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Newcastle City Centre
5.6 miles
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A1 (M) Motorway
1.4 miles
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Newcastle Airport
10.9 miles
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Newcastle Train Station
5.6 miles
Colmet Court
Queensway South
Team Valley
NE11 0ED
Specification
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Gateshead Workspace Facilities
- Dedicated reception area
- 1 x board room
- Multi-function colour printer
- Canteen facilities: Kettle, toaster, microwave, water dispenser
Environment
- Air conditioning throughout the suite and meeting rooms
Communications
- Multiple diverse-routed resilient internet site backhaul, dark fibre, 1Mb – multi Gb transit
- ACD call telephone system. Direct dial telephones (DDI)
- Wi-Fi Access across the suite
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Security
- 24 x 7 CCTV recording and 90-day retention
- Swipe card entry/exit external doors. Access recorded with minimum 12-month retention
Standard service
- 10 Mbps bandwidth (more can be purchased at an additional cost)
- 150-metre exclusion zone
- One test day per annum for business continuity rehearsal tests
- Four-hour SLA on invocation
The benefits of Gateshead Workplace Recovery
In the event your staff can’t access your physical offices, Pulsant provides a fully-managed workspace with all the essentials for your business to operate — all ready to go with a moment’s notice.
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We'll take care of the Workplace, so you can take care of the Recovery
We appreciate that during an outage your focus is on resolving the issue(s) where possible. That’s why we take the hassle of setting up your solution up to ensure a smooth transition to get your staff up and running so business operations aren’t affected.
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24 x 7 x 365 access
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4 hour SLA
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Standard and bespoke service options
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A local facility for maximum convenience
All our sites are perfectly located for ease of access from most major road networks making them easy to find.
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Annual testing included
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Centrally located and accessible via major motorways
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Connections back to all Pulsant Datacentres
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Looking after your systems and data is our prime concern
Security of the sites & your data is paramount. That’s why all our sites are ISO 27001 certified.
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24 x 7 CCTV Recording
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Access Control Swipe System
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Trusted to deliver by leading UK brands
We like to work with our customers as an extension of their team, implementing innovate and creative solutions to deliver performance.
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“The workplace recovery site gives us everything we need, from location and functionality, to knowledgeable and helpful staff and takes a weight off my shoulders when it comes to operational resilience. I know we’re working with a very good third-party provider who understands our organisation and acts as an extension of our IT team”
Alison Quilter, Head of IT
Scottish Building Society
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"They are the extra person or persons in our small infrastructure team, allowing us to relax out of hours knowing our systems are being monitored."
Iain Richardson, Infrastructure Manager
Ward Hadaway
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“Pulsant could do everything we asked for, whether we invoked on a weekday or weekend, and they continue to deliver an exceptional and receptive service. They are definitely a company I would recommend to other businesses”
Sheila Hughes, Head of Quality
Cintra
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Workplace Recovery FAQs
What is provided as standard as part of your workplace recovery service?
We offer the following as standard: • 10 Mbps bandwidth, although more can be purchased at an additional cost • VoIP telephony with the functionality to accommodate non-geographic number (NGN) redirection to (DDI), and basic (ACD) functionality • A 150-metre exclusion zone • One test day per annum for business continuity rehearsal tests • A four-hour SLA on invocation • One PC image capture and storage
How quickly would your recovery site be available to us after receiving our call to invoke?
Disasters can strike at any point without warning, which is why our Workplace Recovery service (WPR) can be invoked at any time, and on a 24/7/365 basis. Our SLA for invocation is just four hours, ensuring that disruption to business operations is minimised as far as possible.
Will your service link to our telephony systems?
Yes. Our telephony system allows us to build basic automatic call distributor (ACD) so we can give you a full direct dial-in (DDI) to redirect calls into our platform.
What are your current syndication ratio and customer spread?
We operate our service as standard on a syndicated model, whereby customers share each reserved seat. Our maximum syndication ratio is 20:1, although we usually operate at lower ratios than this. Our geographical separation is a minimum of 150 metres so we will not contract with any other customers within 150 metres of your location.
How does your workplace recovery centre connect to our network?
We have a number of options available, depending on what’s the best match for your needs. These include a VPN tunnel, private network or Citrix/RDP.
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Meet our Workplace Recovery Team Manager
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